Billerica, Massachusetts 01821
LinkedIn.com/in/jonathan-goulet-74970085 • 978-294-9557 • firstname.lastname@example.org
Network Engineer/IT Technician
Multifaceted technical career with 20+ years in the U.S. Coast Guard.
Technically sophisticated IT engineering professional with broad background in cabling, fiber optics, telephony, and IT system/server/network administration. Broad knowledge and success leading multiple concurrent projects across several locations in both the military and private sector. Proficient in Active Directory, Cisco Switches, Cisco wireless Access Points, Private Branch Exchange, VoIP, and associated cabling. Skilled trainer and project leader adept at cross-functional collaboration among onsite/offsite teams with a Top-Secret security clearance.
Test Development, Schedule & Execution / Project Management / User Training and Support
IT Server and Network Solutions Systems Implementation / Troubleshooting & Issue Resolution
|Platforms:||Windows, Mac OS|
|Tools:||Microsoft Server 2003/2008/2008R2/2012, Active Directory, Cisco Switches, Cisco wireless Access Points, Telephony, Private Branch Exchange, VoIP/associated cabling, Paging Systems, VMWare, NetApp Storage devices, BlackBerry MDM.|
Service Manager, Organizational Messaging (8/2016 – Present) USCG TISCOM, Alexandria, VA
Technical Scope VMWare, Exchange2010, Active Directory, Server 2012, BlackBerry MDM:
Oversee all aspects of Coast Guard Messaging using U.S. Navy servers as a key Administrator in charge of over 16k users. Create process guides for users and administrators, enforce organizational policies and guidelines, and streamline delivery process. Maintain over 1k unit-specific addresses (PLAs) used for organizational messaging, 250 specialized distribution groups, user permissions for over 4k mailboxes in Microsoft Exchange, and 4k+ distribution groups associated with the shared mailboxes. Develop and execute annual $400k budget and spend plans. Test software, serve as Cellular Manager, and manage 4-member engineering team.
- Improved/updated 2 manuals with updated policies for use for the whole U.S. Coast Guard.
- Spearheaded development of 10 new process guides for daily user and administrator use.
- Implemented a mail profiler that decrypted U.S. Navy emails and sent them to U.S. Coast Guard mailboxes to be completely automated which was the first in both the U.S. Coast Guard and U.S. Navy.
- Fixed the U.S. Coast Guard’s messaging system to operate in a more proficient manner.
Lead Shop Technician (7/2014– 8/2016) USCG Headquarters, Washington D.C./
Lead Shop Technician (7/2010– 7/2014) USCG ESD Cape Cod, Buzzards Bay, MA
Technician (6/2007– 7/2010) USCGC SENECA, Boston, MA
Technical Scope: Cisco Switches, Cisco Wireless Access Points, Server 2003, Server 2008, Server 2008R2, Server 2012, Active Directory, NetApp devices, Public Branch Exchange, VOIP, Cabling
Provided technical leadership for computer networks across several roles and locations at USCG, including Washington D.C. and Massachusetts. Oversaw network security, 100+ Cisco network switches and configuration, backup recovery solutions, patching, and Cisco Wireless Access Points. Installed and maintained cabling at multiple locations, maintained VoIP systems, and managed 20+ technicians as the Lead Shop Technician positions. Supervised maintenance and repair of outside inside plant cable and associated conduits, Private Branch Exchange phone systems, and voicemail systems.
- Launched a successful Wi-Fi network with over 100 Cisco Wireless Access Points in order to ensure user roaming around the Coast Guard Headquarters.
- Modernized IT infrastructure across several Coast Guard units through new technology implementations.
- Personally, managed over 6500 trouble tickets and ensured continually high customer satisfaction levels.
- Consistently delivered projects on time and under budget.
IT Student – TRAINING CENTER PETALUMA – (2006 to 2007) – Petaluma, CA
Boat Crewman & ATON Tech – AIDS TO NAVIGATION TEAM LONG ISLAND SOUND – (2003 to 2006)
Telecommunications Specialist – USCGC BEAR – (2000 to 2003) – Portsmouth, VA
Telecommunications Specialist Student – TRAINING CENTER PETALUMA – (1999 to 2000) – Petaluma, CA
USCG Professional Development – Multiple Units – (1998 to 1999) – Multiple Locations
Education and Training
Bachelor of Science in Information Technology, (Expected 2020)
University of Massachusetts Lowell, Lowell, MA
Technical and Professional Certifications
Leadership and Management Completion Certificate (USCG Leadership Development Center)
IT Completion Certificate (USCG Training Center Petaluma)
TC Completion Certificate (USCG Training Center Petaluma)
Security+, ITIL Foundations v3, A+ Certification